RE: COVID-19 → ONLINE THERAPY IS THE SAFEST WAY!
Online therapy, or “Telehealth,” is a service that we have offered for quite some time, but we have rarely used due to the value that our therapists and clients put on the in-person experience of therapy. In the wake of the COVID-19 pandemic, we are encouraging clients to take part in this online service, even if it is temporary.
Here are some questions you might be asking:
How do I get signed up?
It’s easy! To sign up for online therapy, contact Family Solutions Counseling by email or phone (405-242-5305) and let us know you are opting in for online therapy. Also, download the app OhMD from the app store and connect with your therapist. OhMD is a HIPAA-compliant texting app. In addition to increasing effective communication with your therapist, you can also send your informed consent documents through the app. Remember, late cancellation and no show fees still apply.
COVID-19 Alert: Due to the recommendation of social distancing, our office phone is not tended to as much due to our staff being encouraged to stay home. We are currently working on having calls routed to our office manager at home. Until that happens, you are welcome to leave a message and your call will be returned in 24 business hours. However, it may be more beneficial to email your therapist directly. Here are their emails (copy and paste into your email):
- New Client – firstname.lastname@example.org
- Carrie Kyger – email@example.com
- Rebel Buersmeyer – firstname.lastname@example.org
- Joshua Nichols – email@example.com
- Julie Perna – firstname.lastname@example.org
- Nancy Soliz – email@example.com
- Derek Thomason – firstname.lastname@example.org
- Victoria James – email@example.com
- Coleman Lemmons – firstname.lastname@example.org
- Brittany Sanders (a.k.a., Dietitian on a Mission, LLC) – email@example.com
What technology do I need to make this happen?
Online therapy is accessible from a desktop computer, tablet, or smartphone with a camera and microphone. There is no need to download software; just use a browser on your computer or device to connect. All data is HIPAA-compliant and encrypted. The sessions are anonymous; and no information is stored.
COVID-19 Alert: The Office for Civil Rights (OCR) at the Department of Health and Human services (HHS) released a statement making it permissible for providers to utilize the following applications for telehealth purposes:
- Apple FaceTime
- Facebook Messenger Video Chat
- Google Hangouts Video
It’s important to note that these third-party applications are not HIPAA-compliant and therefore potentially introduce privacy risks. Our therapists will opt to first use HIPAA-compliant platforms such as Doxy.Me and Zoom. If these platforms prove to be challenging due to the high volume of traffic these sites are experiencing due to the COVID-19 pandemic, then these other options can be utilized. ):
How much does it cost? Is there a “convenience” fee?
We are offering these services at the same rate as our in-person fee. There are no additional convenience fees at this time. Please contact us to inquire of the rates for on-line counseling services.
COVID-19 Alert: Due to the current economic challenges we are faced with due to the COVID-19 pandemic, some of our therapists have reduced their rates substantially. Please call the front office or submit an online inquiry to learn more about reduced rates.
Is online therapy covered by insurances?
At this time, most insurance companies do not reimburse for online therapy. However, coverage and benefits for therapy services differ from one health plan to another. You can discuss this with your insurance company by contacting them directly.
COVID-19 Alert: Several private insurance companies has met the demand of the people and are offering to cover online services. We still encourage you to call your insurance company to hear from them directly. If your therapist is in-network with an insurance company that is still NOT allowing for online coverage, then ask your therapist about adjusted private pay options.
Can I do some sessions in-office and other sessions online?
Absolutely! In fact, it is beneficial, at times, to combine online counseling and in office counseling.
COVID-19 Alert: Many of our therapists have decided to ONLY do online services at this time in the spirit of social distancing. It is possible that in the very near future, all our therapists will be TEMPORARILY practicing solely online.
Why is FSC offering this services ONLY to residents of Oklahoma?
Most state licensing laws only permit therapists to provide services to the residents of the state in which the therapist is licensed. If you are not a resident of Oklahoma, please check for providers in your area that offer online services. You can utilize therapist directories such as Psychology Today and SexHelp.com.
Please download and complete the required paperwork by visiting the profile page of the therapist are seeing or plan on seeing. If they do not have a documents posted for ONLINE THERAPY, then please email them directly (therapist emails have been listed above) or send us a message through the “contact us” page.
Notice of Privacy Practices – read thoroughly, BUT YOU DO NOT NEED TO PRINT THIS DOCUMENT
Doxy.Me Online Therapy Instructions – read thoroughly, BUT YOU DO NOT NEED TO PRINT THIS DOCUMENT